PC Troubleshooting

From PC Jargon Dictionary

This page is to help you with basic troubleshooting of your computer, notebook, and other devices, but only applies to major system problems, for specific problems like HDD or SSD not showing up there's special pages.

The steps should be pretty comprehensive, but the solution and problem can vary from system to system and the entry points can be completely different.

The full entry points are "System can't boot", "System can boot" and "System not lighting up".

You should go through the lists top to bottom, all checks should be done in order, and you should test after a couple checks.

System can boot

Following are the steps to troubleshoot a machine, that can boot or is booted right now. Please check if the error was fixed after each full step.

  1. Reboot the system, many things can be fixed with a simple reboot, so test if it works after this step.
  2. Check for updated drivers.
  3. Reinstall drivers
    1. Uninstall the driver fully
    2. Reboot system
    3. Install the driver
    4. Reboot system
  4. Use OCCT (https://www.ocbase.com/) CPU Test for 30 Minutes
    1. Download OCCT (not necessary if you already have it)
    2. Open OCCT
    3. Select Test CPU
    4. Click on the endless symbol (not necessary if already set to timer)
    5. If the test time is not set to 30 m, then set to 30 m, if the suffix is not set to m, click on the h.
    6. Set up the test to default values
      1. Data set: Large
      2. Module: Normal
      3. Load type: Variable
      4. Start at cycle: 1
      5. Instruction set: Auto
      6. Threads: Auto
    7. Start the test
    8. Wait for test to finish
  5. Use OCCT (https://www.ocbase.com/) Memory test for two hours
    1. Download OCCT (not necessary if you already have it)
    2. Open OCCT
    3. Select Test Memory
    4. Click on the endless symbol (not necessary if already set to timer)
    5. If the test time is not set to 2 h, then set to 2 h, if the suffix is not set to h, click on the m.
    6. Set up the test to default values
      1. Memory: 80 %, if set to MB click on MB
      2. Instruction set: Auto
      3. Threads: Auto
    7. Start the test
    8. Wait for test to finish
  6. Use OCCT (https://www.ocbase.com/) 3D Test for 30 minutes
    1. Download OCCT (not necessary if you already have it)
    2. Open OCCT
    3. Select Test 3D
    4. Click on the endless symbol (not necessary if already set to timer)
    5. If the test time is not set to 30 m, then set to 30 m, if the suffix is not set to m, click on the h
    6. Set up the set to default values
      1. Error detection: Enabled
      2. Shader complexity: 3
      3. GPU usage limit (%): 100
    7. Start the test
    8. Wait for the test to finish